Refund policy

Last updated: October 23, 2026

Each Wrenquin tee is printed to order. Please check the product details and size guide before you buy. If something is wrong with your order, we are here to help.

Damaged, defective or incorrect items
Contact support@wrenquin.com within 30 days of delivery if your item arrives damaged, has a printing defect, or is different from the design, size or color you ordered. Include your order number, a short description and clear photos of the item (and the packaging, if relevant).
For a confirmed defect, damage or fulfillment error, you can choose:
- a free replacement of the same item, shipping included; or
- a refund of the amount you actually paid for that item after discounts, plus its share of the original shipping charge.
If the whole order is affected, we refund the full shipping charge (if shipping was free, there is nothing to refund). If we need the item back, we will pay for return shipping and send instructions. Please do not send anything back without contacting us first, and do not use the sender address on your package as a return address.

Returns for change of mind or size
You can return items within 30 days of delivery if they are unworn, unwashed and in their original condition.
- Email support@wrenquin.com with your order number before sending anything. We will reply with the return address and instructions.
- Return shipping is paid by the customer. Please use a tracked service and send us the tracking number.
- Once tracking shows the return was delivered, we refund what you paid for the returned items, after any bundle discount, to your original payment method. Original shipping charges are not refunded.
- Need a different size? Return the original and place a new order in the size you want.
We may decline refunds for items that are clearly worn, washed or damaged after delivery.

Bundle orders
Refunds for bundle items are based on the amount actually paid for those items after the bundle discount. We do not take back the discount on the items you keep.

Lost or missing packages
See our Shipping Policy. If a package is confirmed lost in transit or misdelivered, we will offer a free replacement or a refund.

Order changes and cancellations
You can cancel your order yourself from your account or order status page within 1 hour of purchase. After that, contact us as soon as possible with your order number; requests are not guaranteed, and once production has started we generally cannot change or cancel an order. Approved cancellations before production receive a full refund to the original payment method.

**Wrenquin Club membership**
Wrenquin Club is a one-time $9.99 membership that lasts 12 months. You can request a full refund of the membership fee within 30 days of purchase, as long as you have not yet placed an order using member pricing. Once member pricing has been used, or after 30 days, the membership fee is non-refundable, except where required by law. If your membership is refunded, member benefits end when the refund is issued. Refunds for tees bought at member prices follow the rules above and are based on the amount you actually paid.

Refund timing
We aim to reply within 1 business day (Monday–Friday, excluding US holidays). Approved refunds are processed promptly to your original payment method, and we will email confirmation. Funds usually appear within 5–10 business days, depending on your bank or card provider.

Nothing in this policy limits your rights under applicable consumer protection laws.